Business & Personal Online Banking

Security Procedures

These Security Procedures supplement the Terms & Conditions of Business Online Banking and Personal Online Banking respectively (both and each "Online Banking"), and defined terms in the Terms & Conditions are used in these Security Procedures.  In the event of any conflict between these Security Procedures and the Terms & Conditions of Online Banking, the Terms & Conditions apply to the extent of the conflict.  For Personal Online Banking, the term User in these Security Procedures refers to the Customer.

  1. Introduction

    Banking through Cayman National’s Online Banking is safe. 
    If a Customer’s computer's security is breached via a malicious hacker, virus, malware or if a Password is copied by an unscrupulous individual, however, then certain risks are more likely, including illegal or unauthorised transfers or transactions and disclosure of confidential financial information.

  2. Security Design

    Cayman National is committed to making Online Banking safe and secure by tracking and countering the latest identifiable security issues, trends and threats, and by developing effective technical and administrative protective measures to ensure security protocols are operating effectively and efficiently.

    Cayman National has adopted advanced security measures so that Customers may have the confidence to conduct banking business through Online Banking.  Those measures are frequently updated and tested, and include (at the present time and are subject to change at any time):

    1. secured communications through the use of leading edge encryption protocols
    2. Verisign certification;
    3. industry-leading firewall methodology;
    4. applying frequent security updates and ongoing security compliance testing;
    5. mandatory password changes;
    6. password requirements;
    7. automatic lockout after failed login attempts;
    8. session timeouts;
    9. disabled back buttons;
    10. Out-of-Band authentication as may be advised or at random;
    11. segregation of duties/roles and dual or greater authorisation controls as chosen by Customer;
    12. global limit controls.
  3. Recommendations

    Although Cayman National takes substantial measures to protect Customers’ Accounts and Online Banking, online security is a partnership between Cayman National and the Customer. Customers can also improve the safety and security of Online Banking by following best practices and recommendations, including:

    1. Being alert to "copycat" websites that may look like a Cayman National website for Online Banking.  Ensure access to Online Banking is through only, and that this address is shown as with “https” instead of “http,” and the padlock icon appears.
    2. Use caution when online and do not click on suspicious popups or links. Do not write any login ID, password, or personal financial information in an email. If a User receives an email addressed from Cayman National, or anyone purporting to be from Cayman National or anyone at all asking for a login ID, password, or personal financial information, do not respond and  contact Customer Support immediately to report the incident.
    3. Be suspicious of emails purporting to be from Cayman National or other agency which requests any banking access credentials such as usernames, passwords, PIN codes, and similar information.
    4. Reconcile all statements (online or in paper) frequently (daily if possible), and no later than as soon as they arrive to make sure all transactions shown are authorised and correct.    Any Customer that suspects unauthorised transactions must contact Customer Support immediately.
    5. Upon login, the Customer should check the status of the last login (login time/ access status: successful or not) to ensure that there has been no unauthorised logins or login attempts. Any Customer that suspects unauthorised activity must contact Customer Support immediately.
    6. Clear the browser cache before starting a Online Banking session.
    7. When logged in to Online Banking, Customers must refrain from opening multiple windows, and, once a transaction is completed, then close all windows and log-off.
    8. Use account control features within Online Banking;
    9. Restrict functions for computer workstations and laptops that are used for Online Banking. For example a computer that is used for Online Banking should be blocked from general web browsing and/or visiting higher–risk websites such as social networking sites. Limit administrative rights on Users workstations.
    10. Utilise commercial antivirus and malware tools, including latest updates and ensure regular patching of computers/laptops.
    11. Install a dedicated firewall.
    12. Refrain from accessing Online Banking through open and public access points, such as internet cafes, public libraries, etc.

  4. Security Terms

    In addition to the Terms & Conditions of Online Banking, the Customer agrees to comply with any other reasonable instructions or recommendations Cayman National described in these Security Procedures, and as may be notified through Online Banking, and particularly the following: 

    1. The Customer is solely responsible and liable for establishing, maintaining, and regularly reviewing its internal security arrangements concerning access to, and use of,  Online Banking, and information stored on its computing and communications systems, and in particular, control of Passwords. 
    2. The Customer confirms that it has assessed the security features of Online Banking and has determined that those features, in combination with its own security measures, are adequate to protect the Customer’s interests. 
    3. The Customer will ensure that its Users comply with the terms of these Security Procedures and any reasonable instructions or recommendations Cayman National may issue regarding Online Banking security, including without limitation the security recommendations contained on the Website. 
    4. The Customer will ensure that none of its Users will compromise or attempt to compromise the security of Online Banking or the systems or security of any other Customer. 
    5. Upon and after receipt via a secure delivery, the Customer is solely responsible and liable for the security of all of Passwords. 
    6. The Customer will ensure that each of its Users keep Passwords secure and secret at all times and take steps to prevent unauthorised use of Passwords.  In particular, the Customer will ensure each of its Users:
      1. never write or otherwise record Password(s) in a way that can be understood by any other person. 
      2. never reveal Password(s) to any other person, including any Cayman National employees;
      3. take all reasonable steps to protect the confidentiality of any Password, including preventing another person from viewing keystrokes;
      4. never share or allow any other person to use another User’s Password;
      5. not access Online Banking from a publicly accessible or shared internet access device;
      6. not access Online Banking via an unsecured wireless network;
      7. create Passwords that are non-obvious and hard to guess;
      8. immediately inform Cayman National if any User believes that any other person may have seen, had access to or used the User’s Password;
      9. never record a Password in any software which retains it automatically (for example, any computer screen prompts or ‘save password’ feature or the like on their Internet browser);
      10. change the Password as required by Cayman National on a regular basis.
    7. The Customer acknowledges and confirms that Cayman National cannot be responsible for any loss, damage, unauthorised access, or unauthorised Customer Instructions if the Customer or any User has not complied with these Security Procedures.
    8. No one associated with Cayman National will ever ask a User for his or her password.  If a User receives such a request, the Customer agrees to not respond to the request and report the incident to Cayman National immediately.
    9. The Customer will ensure that a User must not leave (for any amount of time) the internet terminal from which he or she accessed Online Banking, or let any other person use the internet terminal until the User has logged off Online Banking and closed its internet browser. 
    10. If the Customer or any User knows of or suspects any unauthorised access to Online Banking, or of any unauthorised or fraudulent transaction or Customer Instruction, the Customer will notify Cayman National immediately, and shall also immediately change all Passwords.
    11. The Customer will comply with all reasonable requests from Cayman National to assist in recovering any losses or identifying actual or potential breaches of security or other wrongful conduct. 
    12. If the Customer knows of or suspects any wrongful conduct by a User in connection with Online Banking, or any User is no longer authorised to use Online Banking Services on the Customer’s behalf or leaves the Customer’s employment or is otherwise no longer connected with the Customer or its business, the Customer will notify Customer Support immediately, and take all steps available to ensure that such User(s) cannot access Online Banking. 
    13. The Customer is solely responsible and liable for the performance and protection of any internet browser used in connection with Online Banking, including:
      1. any equipment, software or associated user documentation or any services that any third party produces or supplies at any time for use in connection with access to or use of Online Banking;
      2. installing and updating appropriate anti-virus, anti-spyware, anti malware and anti-phishing software;
      3. installing and updating firewall(s);
      4. implementing all security patches and other security measures issued or recommended from time to time by the suppliers of such internet browsers.